User embracement: expectations of the mental health professionals

Abstract

This study had as objective to identify the expectations of the mental health professional from the Psychosocial Attention Center, the city of São Paulo, as regards the implantation of a 24-hours service (user embracement). This is about a descriptive research that is characterized by the direct interrogation of the individuals about the meaning that a determined subject produces in their lives. Eleven actors participated in this study, from the categories: nurses, doctors, psychologists and social assistants. For the data it were followed the hermeneutic dialectics steps: sorting, grading and final analysis. It was realized the characterization of the population and the classification of the information obtained in positive and negative expectations. The final analysis considers that the implantation of a user embracement: service represents one more resource in the therapeutic arsenal for the treatment of people who have severe and persistent mental bewilderment that allows the continuous attention.