Relaciones públicas, posverdad y grandes desafíos: una mejor investigación hacia el valor social

Autores/as

  • Thomas Stoeckle Bournemouth University
  • Ana Adi Quadriga University

DOI:

https://doi.org/10.11606/issn.2238-2593.organicom.2023.210366

Palabras clave:

Grandes cambios, Stakeholders, Posverdad, Valor social, Modelos de medición

Resumen

La trayectoria histórica del campo, su fundamento neoliberal, la centralidad organizacional y un exceso de confianza producto de un enfoque cuantitativo y pragmático son algunas de las razones por las que se cree que las Relaciones Públicas no están preparadas para los desafíos que imponen los entornos hipercomplejos que emergen. del contexto social posmoderno. Este artículo propone una lógica de planificación revisada y ampliada para la ejecución, medición y evaluación de actividades de comunicación con un enfoque en las partes interesadas para enfrentar problemas de gran escala.

Descargas

Los datos de descarga aún no están disponibles.

Biografía del autor/a

  • Thomas Stoeckle, Bournemouth University

    Universidade de Bournemouth e Academia de Relações Públicas

Referencias

Adi, A.; Stoeckle, T. Public Relations as Responsible Persuasion: Activism and Social Change. In: Pompper, D.; Place, K. R.; Weaver, N. (eds.). The Routledge Companion to Public Relations. London: Routledge, 2023. p. 302-314.

BERNAYS, E. L. Crystallizing Public Opinion. New York: Horace Liveright, 1923.

Bernays, E. L. Manipulating Public Opinion: The Why and the How. American Journal of Sociology, Chicago, v. 33, i. 6, p. 958-971, 1928.

Bowen, S. The Nature of Good in Public Relations. What Should be its Normative Ethic? In: Heath, R. L. (ed.). Sage Handbook of Public Relations II. Thousand Oaks: Sage, 2010. p. 569-583.

Bowman, S.; Hendy, J. A liquid profession: An ecological approach to the theory and knowledge that underpin the practice of public relations. Public Relations Inquiry, Thousand Oaks, v. 8, i. 3, 333-351, 2019. https://doi.org/10.1177/2046147x19872799

Buhmann, A.; Macnamara, J.; Zerfass, A. Reviewing the ‘march to standards’ in public relations: a comparative analysis of four seminal measurement and evaluation initiatives. Public Relations Review, Amsterdam, v. 45, i. 4, p. 1-16, 2019. https://doi.org/https://doi.org/10.1016/j.pubrev.2019.101825

Capizzo, L. What counts amid contention? Measuring perceived intractable problems in public relations. Public Relations Review, Amsterdam, v. 48, i. 2, 1-11, 2022. https://doi.org/https://doi.org/10.1016/j.pubrev.2022.102179

Capizzo, L. Managing intractability: Wrestling with wicked problems and seeing beyond consensus in public relations. Public Relations Review, Amsterdam, v. 49, i. 1, p. 1-13, 2023. https://doi.org/https://doi.org/10.1016/j.pubrev.2022.102263

Conrad, M.; Hálfdanarson, G.; Michailidou, A.; Galpin, C.; Pyrhönen, N. Europe in the Age of Post-Truth Politics: Populism, Disinformation and the Public Sphere. New York: Springer, 2023.

Coombs, W. T.; Holladay, S. J. The Handbook of Crisis Communication. Hoboken: Wiley-Blackwell, 2012.

Coombs, W. T.; Holladay, S. J. It’s Not Just PR. Public Relations in Society. 2nd ed. Hoboken: Wiley Blackwell, 2014.

Corsa, A. Grand Narratives, Metamodernism, and Global Ethics. Cosmos and History: The Journal of Natural and Social Philosophy, Hawthorn, v. 14, i. 3, p. 241-272, 2018.

Curry Jansen, S. Stealth Communications: The Spectacular Rise of Public Relations. Cambridge: Polity Press, 2017.

de Jong, M. D. T.; Huluba, G.; Beldad, A. D. Different Shades of Greenwashing: Consumers’ Reactions to Environmental Lies, Half-Lies, and Organizations Taking Credit for Following Legal Obligations. Journal of Business and Technical Communication, Thousand Oaks, v. 34, i. 1, p. 38-76, 2020. https://doi.org/10.1177/1050651919874105

Demetrious, K. Public Relations and Neoliberalism: The Language Practices of Knowledge Formation. Oxford: Oxford University Press, 2022.

Edwards, L. Organised lying and professional legitimacy: Public relations’ accountability in the disinformation debate. European Journal of Communication, Thousand Oaks, v. 36, i. 2, p. 168-182, 2021.

Emerson, J. Blended Value. In: Anheier, H. K.; Toepler, S. (ed.). International Encyclopedia of Civil Society. New York: Springer US, 2010. p. 66-68. https://doi.org/10.1007/978-0-387-93996-4_67

Engemann, K. N.; Engemann, K. J.; Scott, C. W. Organizational Risk Management: Managing for Uncertainty and Ambiguity. Berlin: De Gruyter, 2022.

Fearn-Banks, K. Crisis Communication: A Review of Some Best Practices. In: Heath, R. L. (ed.). Handbook of Public Relations. Thousand Oaks: Sage, 2001. p. 479-486.

Ferguson, M. A. Building theory in public relations: Interorganizational relationships as a public relations paradigm [Article]. Journal of Public Relations Research, Abingdon, v. 30, i. 4, p. 164-178, 2018. https://doi.org/10.1080/1062726x.2018.1514810

Fuller, S. Post-Truth: Knowledge As a Power Game. London; New York: Anthem, 2018.

Fuller, S. A Player’s Guide to the Post-Truth Condition: The Name of the Game. London; New York: Anthem, 2020.

Gehman, J.; Etzion, D.; Ferraro, F. Robust Action: Advancing a Distinctive Approach to Grand Challenges. In: Gümüsay, A. A.; Marti, E.; Trittin-Ulbrich, H.; Wickert, C. (ed.), Organizing for Societal Grand Challenges. Bingley: Emerald, 2022. vol. 79, p. 259-278. https://doi.org/10.1108/S0733-558X20220000079024

Gilpin, D. The eclipse of trust and systemic vulnerability: Theorizing crises in an increasingly complex world. In: Pompper, D.; Place, K. R.; Weaver, N. (ed.). The Routledge Companion to Public Relations. London: Routledge, 2023. p. 136-148.

Grunig, J. E. Public relations and strategic management: Institutionalizing organization–public relationships in contemporary society. Central European Journal of Communication, Warsaw, v. 4, i. 6, p. 11-31, 2011.

Homolak, J. Opportunities and risks of ChatGPT in medicine, science, and academic publishing: a modern Promethean dilemma. Croatian Medical Journal, Zagreb, v. 64, i. 1, p. 1-3, 2023.

Horowitz, A.; Remes, J. A. C. Introducing Critical Disaster Studies. In: Remes, J. A. C.; A. Horowitz (ed.). Critical Disaster Studies. Philadelphia: University of Pennsylvania Press, 2021. p. 1-10.

Howard-Grenville, J.; Spengler, J. Surfing the Grand Challenges Wave in Management Scholarship: How Did We Get Here, Where Are We Now, and What’s Next? In: Gümüsay, A. A.; Marti, E.; Trittin-Ulbrich, H.; Wickert C. (ed.). Organizing for Societal Grand Challenges Bingley: Emerald, 2022. p. 279-295.

Hulme, M. One Earth, Many Futures, No Destination. One Earth, Amsterdam, v. 2, i. 4, p. 309-311, 2020. https://doi.org/10.1016/j.oneear.2020.03.005

Ihlen, Ø.; Gregory, A.; Luoma-aho, V.; Buhmann, A. Post-truth and public relations: Special section introduction. Public Relations Review, Amsterdam, v. 45, i. 4, 101844, 2019.

Jakobson, M.-L.; King, R.; Moroşanu, L.; Vetik, R. Migration and Integration in Turbulent Times. In: Jakobson, M.-L.; King, R.; Moroşanu, L.; Vetik, R. (ed.). Anxieties of Migration and Integration in Turbulent Times (pp. 1-17). New York: Springer, 2023. https://doi.org/10.1007/978-3-031-23996-0_1

Jasanoff, S.; Simmet, H. R. No funeral bells: Public reason in a ‘post-truth’ age. Social Studies of Science, Thousand Oaks, v. 47, i. 5, p. 751-770, 2017. https://doi.org/10.1177/0306312717731936

Josephson Storm, J. A. Metamodernism: The Future of Theory. Chicago: University of Chicago Press, 2021.

Knowles, S. Narrative by Numbers: How to Tell Powerful and Purposeful Stories with Data. London: Routledge, 2018.

Knowles, S. How To Be Insightful: Unlocking the Superpower that drives Innovation. London: Routledge, 2020.

Knowles, S. Asking Smarter Questions. How to Be an Agent of Insight. London: Routledge, 2023.

Lashitew, A. A. Corporate uptake of the Sustainable Development Goals: Mere greenwashing or an advent of institutional change? Journal of International Business Policy, New York, v. 4, p. 184-200, 2021.

Lilleker, D. G.; Stoeckle, T. The challenges of providing certainty in the face of wicked problems: Analysing the UK government’s handling of the COVID-19 pandemic. Journal of Public Affairs, Hoboken, v. 21, n. 4, p. 1-10, 2021. https://doi.org/10.1002/pa.2733

Macnamara, J. Evaluating Public Communication. Exploring new models, standards and best practice. London: Routledge, 2018.

Macnamara, J. Organizational Listening in Public Communication: Emerging theory and practice. Sidney: University of Technology Sydney, 2022. Available at: https://opus.lib.uts.edu.au/bitstream/10453/158330/2/Organizational%20Listening%20-%20Emerging%20Theory%20%26%20Practice.pdf

Macnamara, J. A call for reconfiguring evaluation models, pedagogy, and practice: Beyond reporting media-centric outputs and fake impact scores. Public Relations Review, Amsterdam, v. 49, i. 2, p. 1-8, 2023a. https://doi.org/10.1016/j.pubrev.2023.102311

Macnamara, J. Measurement, evaluation + learning (MEL): New approaches for insights, outcomes, and impact. In: Pompper, D.; Place, K. R.; Weaver, N. (ed.), The Routledge Companion to Public Relations. London: Routledge, 2023b. p. 225-236.

Mazzucato, M.; Collington, R. The Big Con: How the Consulting Industry Weakens our Businesses, Infantilizes our Governments and Warps our Economies. London: Allen Lane, 2023.

McKie, D. Updating Public Relations: “New Science”, Research Paradigms, and Uneven Developments. In: Heath, R. L. (ed.). Handbook of Public Relations. Thousand Oaks, Sage, 2001. p. 75- 92.

Meyer, I. The Resurrection of Modernistic Public Relations – a Metamodern Perspective. ESSACHESS – Journal for Communication Studies, Les Arcs, v. 14, i. 1(27), p. 15-36, 2021. https://www.essachess.com/index.php/jcs/article/view/521

Meyer, I.; Barker, R. A metamodern model for managing stakeholder relationships in non-profit organisations. Communicare: Journal for Communication Sciences in Southern Africa, Centurion, v. 39, n. 1, p. 56-79, 2020. https://journals.co.za/content/journal/10520/EJC-1e965bec02

O’Neil, C. Weapons of Math Distraction: How Big Data Increases Inequality and Threatens Democracy. New York: Crown, 2016.

Oliver, A. G.; Pfarrer, M. D.; Neville, F. Grand Challenges and Female Leaders: An Exploration of Relational Leadership During the COVID-19 Pandemic. Business & Society, Thousand Oaks, p. 1-34, 2022. https://doi.org/10.1177/00076503221141880

Pipere, A.; Mārtinsone, K. Metamodernism and Social Sciences: Scoping the Future. Social Sciences, [s.l.], 11(10), 1-20, 2022. https://www.mdpi.com/2076-0760/11/10/457

Rawlins, B. L. Prioritizing stakeholders for public relations. Institute for Public Relations, 2006.

Regester, M.; Larkin, J. Risk Issues and Crisis Management in Public Relations: A Casebook of Best Practice. London:

Kogan Page, 2008.

Rittel, H. W. J.; Webber, M. M. Dilemmas in a general theory of planning. Policy Sciences, New York, v. 4, n. 2, p. 155-169, 1973. https://doi.org/10.1007/BF01405730

Rowinski, P. Post-Truth, Post-Press, Post-Europe: Euroscepticism and the Crisis of Political Communication. New York: Springer, 2020.

Santos, C.; Coelho, A.; Marques, A. A systematic literature review on greenwashing and its relationship to stakeholders: state of art and future research agenda. Management Review Quarterly, New York, 2023. https://doi.org/10.1007/s11301-023-00337-5

Savitz, A.; Weber, K. The Triple Bottom Line: How Today’s Best-Run Companies Are Achieving Economic, Social and Environmental Success - and How You Can Too. Hoboken: Wiley, 2012.

Seele, P.; Schultz, M. D. From Greenwashing to Machinewashing: A Model and Future Directions Derived from Reasoning by Analogy. Journal of Business Ethics, New York, v. 178, i. 4, p. 1063-1089, 2022. https://doi.org/10.1007/s10551-022-05054-9

Susen, S. The “Postmodern Turn” in the Social Sciences. London: Palgrave Macmillan, 2015.

SVI. The Purpose of the Principles of Social Value and the SVI Standards. 2022. Available at: https://socialvalueuk.org/wp-content/uploads/2022/12/ThePurposeofthePrinciplesofSocialValueandtheSVIStandards-1.pdf

Swiatek, L.; Galloway, C. Artificial intelligence and public relations: Growing opportunities, questions, and concerns. In: Pompper, D.; Place, K. R.; Weaver, N. (ed.). The Routledge Companion to Public Relations. London: Routledge, 2023. p. 352-362.

Tachkova, E. R.; Coombs, W. T. Communicating in Extreme Crises: Lessons from the Edge. London: Routledge, 2022.

Taylor, M.; Kent, M. L. Paradigm shifts in public relations theory. In: Pompper, D.; Place, K. R.; Weaver, N. (ed.). The Routledge Companion to Public Relations. London: Routledge, 2023. p. 103-114.

Thompson, G. Post-Truth Public Relations: Communicating in an Era of Digital Disinformation. London: Routledge, 2020.

Thompson, G. Public relations in a post-truth world. In: Pompper, D.; Place, K. R.; Weaver, N. (ed.). The Routledge Companion to Public Relations. London: Routledge, 2023. p. 162-173.

Toth, E. L. Postmodernism for modernist public relations: the cash value and application of critical research in public relations. Public Relations Review, Amsterdam, v. 28, i. 3, p. 243-250, 2002. https://doi.org/https://doi.org/10.1016/S0363-8111(02)00130-3

Veenstra, E. M.; Ellemers, N. ESG Indicators as Organizational Performance Goals: Do Rating Agencies Encourage a Holistic Approach? Sustainability, [s. l.], v. 12, i. 24, p. 1-15, 2020. Available at: https://www.mdpi.com/2071-1050/12/24/10228

Witzel, M. The Power of Humble: Re-imagining the Power of Leaders After COVID‑19. In: Witzel, M. (ed.). Post-Pandemic Leadership: Exploring Solutions to a Crisis. London: Routledge, 2022. p. 127-135.

Worley, C. G.; Jules, C. COVID-19’s uncomfortable revelations about agile and sustainable organizations in a VUCA world. The Journal of Applied Behavioral Science, Thousand Oaks, v. 56, n. 3, p. 279-283, 2020.

Publicado

2023-10-25

Cómo citar

STOECKLE, Thomas; ADI, Ana. Relaciones públicas, posverdad y grandes desafíos: una mejor investigación hacia el valor social. Organicom, São Paulo, Brasil, v. 20, n. 42, p. 86–102, 2023. DOI: 10.11606/issn.2238-2593.organicom.2023.210366. Disponível em: https://revistas.usp.br/organicom/article/view/210366.. Acesso em: 29 may. 2024.