Antecedents of job performance of public servants: individual, professional and organizational
DOI:
https://doi.org/10.11606/issn.1982-6486.rco.2024.223719Keywords:
Individual and professional factors, Use of MIS, Understanding of internal processes through MIS, Job performance, Self-determination theoryAbstract
This article examines antecedents of job performance of public servants, specifically individual (age, gender, resilience and work-related stress), professional (servant status and length of service) and organizational factors (the use of Management Information System - MIS and the understanding of internal processes through MIS). Data from the survey with 250 public servants from an institution responsible for upholding the State's legal order were analyzed using structural equation modeling. The results reveal that the individual factors age, gender, resilience and work-related stress influence the job performance of the public servants. The professional factor servant status was also found to have an impact, whereas length of service did not. Among the organizational factors, the use of MIS influences job performance, which contrasts with understanding of internal processes through MIS. These results suggest that the job performance of the public servants is more affected by individual factors than organizational ones. The length of service of the public servant was not significant, which suggests that experience does not necessarily reflect in performance. These findings provide important insights into the assignment of public servants for a given role and subsequent performance evaluation, in addition to filling a gap in the literature on practices in the public service.
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